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A Keloa account can belong to many workspaces. When someone invites you, you can accept into a new workspace or an existing account.

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Accept an invitation

You receive an email with an Accept invitation button.
  • If you don’t have a Keloa account yet — clicking creates your account and drops you into the workspace.
  • If you already have one — sign in and the workspace is linked to your existing account.
Invitations expire after 14 days. Ask the person who invited you to resend.

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Switching workspaces

Top-right avatar → Switch workspace → pick from the list. All your data, agents, inboxes, and settings change to match. Each workspace has its own billing, its own members, its own channels. Nothing is shared across workspaces.

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Leaving a workspace

In the workspace you want to leave: Settings → Members & roles → find yourself → Leave workspace. You can rejoin later only if re-invited. You can’t leave a workspace if you’re the last admin — promote another member first.

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Multiple pending invites

They stack. Top-right avatar → Pending invitations shows every invitation you haven’t accepted. Accept or decline each individually.

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Invited to the wrong workspace

Just Decline the email. If you’ve already accepted, you can Leave workspace (above). Nothing you do or don’t do affects your other workspaces.

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Working as a guest

Keloa doesn’t have a “guest” role. Every member has a role (Admin / Agent / Viewer). If you need someone with limited access for a short time, invite them as Viewer and remove them when they’re done.