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Everything billing-related lives in Settings → Plan & billing. Stripe handles payment; invoices come from Keloa B.V.

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The customer portal

Settings → Plan & billing → Manage billing opens the Stripe-hosted customer portal where you can:
  • Update card details
  • Update billing address and VAT ID
  • Switch between monthly and yearly
  • Download past invoices as PDF
  • Cancel the subscription

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Invoices

Every successful charge generates an invoice. Find them in the customer portal or from Settings → Plan & billing → Invoices. Both PDF and CSV are available. Invoices show your VAT number and ours. For Dutch businesses, VAT is itemised separately; EU businesses with a valid VAT number get reverse-charge applied automatically.

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Change card / add backup

Use the customer portal → Payment methods → Add. Keloa attempts the default card first and falls back to any other card on file if it fails.

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Switch monthly ↔ yearly

  • Monthly → Yearly: charged a prorated amount and locked in until renewal date.
  • Yearly → Monthly: takes effect at end of the current period (we don’t refund mid-year prepayment).

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VAT ID and billing details

Add or update VAT ID in the customer portal → Billing information. EU VAT IDs are validated against VIES; with a valid non-NL VAT ID, reverse-charge applies (no VAT on the invoice — you self-assess).

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Cancel

Customer portal → Cancel plan. You can:
  • Cancel at period end — keep using everything until renewal, then revert to Starter.
  • Cancel immediately — revert now; no refund on unused days.
Nothing is deleted on cancellation. You can resubscribe and pick up where you left off.

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Deleting the workspace

If you want the workspace itself gone (not just the subscription): Settings → Workspace → Delete workspace. Admin-only, requires typing the workspace name. Everything is purged within 30 days — conversations, knowledge, members.

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Receipts and re-sending invoices

Every invoice emails to the billing contact on file. Change contact in the customer portal → Billing information. Need a receipt for an older period that never emailed? support@keloa.cx and we’ll send it.

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Disputes

If you see a charge that looks wrong, email support@keloa.cx before disputing with your card — we can issue a refund in minutes and save everyone the chargeback paperwork.