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Your workspace already has one agent from onboarding. Add more when you want a different personality, scope, or set of tools.
1

Open AI agents

Sidebar → AI agents → New agent.
2

Name and greeting

  • Name — what customers see in the widget header. Keep it short and humanish (“Kay”, not “KeloaSupportBot”).
  • Greeting — the first message on webchat. One friendly line.
3

Pick a model

Most workspaces do fine on the default model. Upgrade to a bigger model only if answers feel shallow after you’ve improved knowledge and the prompt.
4

Write the system prompt

The system prompt is the single biggest lever. See System prompt for templates and advice.If you leave it blank, Keloa generates a starter from your workspace context.
5

Attach knowledge

New agent = empty knowledge. Add sources in the agent’s Knowledge tab, or go to Knowledge → New source and pick this agent.See Knowledge.
6

Enable tools (optional)

Under Tools, enable what this agent is allowed to do — lookup a Shopify order, hand off to a teammate, fetch a tracking number, etc. See Tools.
7

Set status to live

Flip the status to live and save. The agent will answer on any channel you attach it to.
Leave it on paused while you iterate — it’ll draft replies but not send.

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Attach to a channel

An agent does nothing until it’s linked to a channel or flow. Open Integrations → click the channel → choose this agent as the default. Or build a flow where a Trigger node sends messages to this agent (Flows).

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Editing an agent

From AI agents, click ⋯ → Edit on any agent card. Changes take effect immediately on the next incoming message.

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Deleting an agent

⋯ → Delete removes the agent and unlinks it from any channel. Conversations already handled keep their history — nothing retro-deletes. You can’t delete the last agent on a channel without picking a replacement first.