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Knowledge is the content your AI is allowed to answer from. Without knowledge, your agent is polite and generic; with good knowledge, it’s specific, accurate, and cites sources.

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Four kinds of sources

Website crawl

Paste a URL. Keloa crawls the site and indexes every page.

File upload

Drop in PDFs, DOCX, TXT, or Markdown.

Text snippet

Paste plain text — a policy, a pricing sheet, a FAQ.

Q&A pairs

Write canonical question / answer rows. The highest-precision format.

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How knowledge works

When a message arrives:
  1. Keloa converts the incoming question into a semantic vector.
  2. It searches your knowledge and pulls the top-matching passages.
  3. Those passages + system prompt + conversation go to the AI.
  4. The AI answers, citing the passages used.
You see those citations in the conversation’s Sources panel.

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Scoping by agent

Every knowledge source belongs to a specific AI agent. So you can:
  • keep product pages with the pre-sales agent
  • keep policy PDFs with the returns agent
  • keep an internal snippet on a dedicated “internal support” agent and never show it externally
Change the agent a source is attached to any time — it re-indexes in seconds.

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Statuses

A source moves through these states:
StatusMeaning
QueuedCreated, waiting for worker
SyncingBeing crawled or parsed right now
SyncedIndexed and live — the agent can use it
FailedSomething went wrong. Click Retry or open the source to see details

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Your storage budget

Each plan includes a knowledge allowance in MB. You’ll see a bar at the top of the Knowledge page showing usage vs cap.
PlanStoragePages/source
Starter5 MB50
Growth50 MB500
Business500 MB5 000
Scale5 GBUnlimited
If you hit the cap, add a bigger plan or delete sources you no longer need.

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Quality beats quantity

Surprising truth: 20 well-written Q&A pairs will outperform a 2 000-page crawl for the top 80% of customer questions. A focused, up-to-date knowledge base answers faster and more accurately than a huge messy one. Our rule of thumb:
  1. Start with a website crawl for broad coverage.
  2. Add Q&A pairs for the 20 most common questions.
  3. Add file uploads for policies and specs that don’t live on the public site.
  4. Prune stale sources every quarter.

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Next

Add a website crawl

The fastest broad coverage.

Write Q&A pairs

Hand-tuned, highest precision.

Manage sources

Recrawl, retry, delete, reassign.

Test your agent

Confirm new knowledge shifts replies the right way.