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Every “place” where you receive customer messages is a channel. Keloa supports six out of the box, and you can connect any number of each (e.g. two WhatsApp numbers, three email inboxes).

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Supported channels

Website widget

One script tag. Branded chat bubble on your site. Fastest to set up.

Email

Forward support@yours to Keloa; replies go back through your domain.

WhatsApp Business

Via WhatsApp Business API. Needs a verified business.

Instagram

DMs and story replies via Meta’s Instagram Messaging API.

Messenger

Connect the Facebook Page you already use.

Shopify

Store chat + order, product and tracking tools for the AI.

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Where to connect channels

Sidebar → Integrations. You’ll see every supported channel as a card. Each shows:
  • Connect / Disconnect button
  • status (connected / disconnected / pending setup)
  • last-synced timestamp
  • tools this channel unlocks (e.g. Shopify unlocks order lookup)

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Channel status

StatusMeaning
ConnectedMessages are flowing both ways.
Pending setupCreated in Keloa, waiting for external verification (e.g. Meta webhook confirmation, email domain DNS).
DisconnectedWas connected; now paused. No messages flow.
ErrorSomething broke (expired token, revoked permission). Click to fix.

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Channel limits per plan

PlanChannels
Starter1
Growth3
Business10
ScaleUnlimited
Each connection counts — two WhatsApp numbers is two channels.

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One AI agent per channel (by default)

Every channel has a default AI agent that handles inbound messages. Pick it when you connect, or change later in the channel’s settings. Advanced: use flows to override the default — e.g. send VIP conversations to a different agent.

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Real-time

Every channel feeds the same real-time Inbox. You’ll hear a ping and see a desktop notification (when allowed) within a second of a message arriving.

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Privacy

All channel traffic is logged in the EU. When you disconnect a channel, inbound messages stop immediately. Historical conversations stay unless you delete them in Data & privacy.