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Connect an email address (or several) so that messages to support@yourdomain.com land in Keloa, get an AI reply, and send back through your domain with your branding.

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Two parts: inbound and outbound

  • Inbound — forward mail to Keloa so we receive it.
  • Outbound — verify your domain with Keloa so replies from you look legitimate (pass SPF/DKIM).
Both are required for a working email channel.

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Connect an email channel

1

Open the integration

Sidebar → Integrations → Email → Connect.
2

Create an inbound address

Keloa generates an address like acme-abc123@inbound.keloa.cx. This is where email should be forwarded (not the final sender address shown to customers — that comes in step 4).
3

Add a forwarding rule

Set up your existing mailbox to forward to the inbound address above.
  • Google Workspace → Admin → Gmail → Routing → Add rule → forward to Keloa.
  • Microsoft 365 → Exchange admin → Mail flow rule → redirect to Keloa.
  • cPanel / generic → Mail → Forwarders.
Send a test email to support@yourdomain.com. It should appear in the Inbox within seconds.
4

Verify your sending domain

Go to Settings → Email domains → Add domain and enter your domain (e.g. yourdomain.com).Keloa shows three DNS records to add:
  • SPF (TXT)
  • DKIM (CNAME × 2)
Add them at your DNS provider. Click Verify once propagated (usually 5–30 minutes).
5

Set the sender address

Once the domain is verified, pick the visible sender — e.g. support@yourdomain.com. Replies from Keloa will come from that address, threaded with the original, with your workspace signature.

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Reply behaviour

  • Each conversation is one email thread — replies are threaded on Message-ID.
  • Your workspace signature (Settings → Workspace → Signature) is appended automatically.
  • Quoted text from customers is collapsed in the inbox so you only see the new content.

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What the AI does

Everything it does on other channels: drafts replies, answers from your knowledge, uses tools, hands off via flows. Out-of-office and vacation auto-responders are detected and ignored — the AI won’t get stuck in a loop.

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Attachments

Up to 25 MB per email, inline or attached. Images preview in the inbox; PDFs download on click.

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Disconnecting

Integrations → Email → Disconnect stops new forwards from being accepted. Remove your forwarding rule at the source as well to avoid bounces.

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Troubleshooting

IssueFix
Emails not arrivingSend a test to the inbound address. If that works, the forwarding rule is the issue.
Outbound rejected as spamDKIM not verified. Re-check DNS records.
Replies threading as new conversationsYour forwarder is stripping In-Reply-To — check it’s passing raw headers.
Auto-responder loopsThey’re auto-detected and suppressed. If one slips through, mark that conversation as spam.