Skip to main content
Workspace settings are your identity inside Keloa. Name, colour, business hours, default language — plus the workspace context used to generate AI agent prompts.

​
Open workspace settings

Sidebar → Settings → Workspace.

​
Fields

FieldWhere it shows
NameTop of sidebar, emails, CSAT survey
SlugUsed in webchat embed (data-account="...") and default URLs — read-only once set
Default languageEN or NL — used when we can’t detect the customer’s language
Business hoursFeeds the “business hours open?” condition in flows; shown on CSAT emails
Contact emailUsed as the From address on CSAT if no email channel is configured
SignatureAppended to all outbound email
Brand colourWidget default theme colour

​
Workspace context

A free-form description of your business — critical for AI agent quality. The onboarding scan pre-fills this; you can edit any time. Good fields to populate:
  • Public name — what customers call you
  • Industry — “specialty coffee roaster”
  • Description — one paragraph on what you do
  • Support email and business hours
This context is injected into every AI agent’s system prompt alongside their own prompt, so keep it concise and factual.

​
Signatures

Plain text or simple HTML. Signatures support variables: 
— {{agent.name}} @ {{workspace.name}}
📧 support@{{workspace.domain}}

​
Multi-language

If you operate in multiple languages, set Default language to the most common one. Keloa’s AI auto-detects the customer’s language on every message and replies in kind (EN/NL at launch; more coming).

​
Who can edit

Only admins can change workspace settings. Other roles see a read-only view.