Step 1 · Website scan
Paste a URL and Keloa inspects the homepage to extract:| What we detect | Where it lands |
|---|---|
| Brand name and logo colour | Settings → Workspace and the widget theme |
| Industry and short description | Settings → Workspace → Context (used in agent prompts) |
| Default language | Settings → Workspace |
| Support email | Settings → Workspace → Contact |
| Business hours | Settings → Workspace → Contact |
| Starter system prompt | Your first AI agent |
Nothing is saved until you click Continue. You can also Skip the scan entirely and fill it in by hand.
Step 2 · Your first AI agent
Every workspace needs at least one agent. Onboarding creates one with:- Name — what customers see (“Nova”, “Kay”, whatever fits)
- Tone — friendly / professional / playful — maps to the system prompt
- Greeting — the first message on the widget (e.g. “Hi! How can I help?”)
- System prompt — drafted from the scan; you can edit it now or later
Step 3 · Pick your first channel
You choose one channel to start. The rest are a single click in Integrations once you’re live.Webchat
Fastest to set up — one script tag on your site.
Forward support@yours → Keloa; AI replies with a branded signature.
Requires a WhatsApp Business account; we’ll walk you through it.
DMs and story replies land in the Keloa inbox.
Messenger
Connect the Facebook Page you already use.
Shopify
Installs the app and pulls in product + order context.
Step 4 · Widget appearance
If you picked webchat, onboarding sets a default theme colour from your scan. Tune it in Settings → Widget:- bubble and header colour
- greeting message
- optional avatar image
- languages (EN / NL)
Completing onboarding
When you hit Finish, Keloa:- Marks your workspace as onboarded so you won’t land here again.
- Creates a live AI agent.
- Creates a channel row — already connected for webchat, or marked pending setup for external channels that need verification.
- Queues a knowledge ingest job for your website (you’ll see pages appearing in Knowledge within a minute or two).
Coming back to a step
| I want to… | Go to |
|---|---|
| Change workspace name, colour, or hours | Settings → Workspace |
| Rerun or edit the website scan | Knowledge → Add source → Website crawl |
| Edit the first AI agent | AI agents → ⋯ → Edit |
| Add more channels | Integrations |
| Restyle the widget | Settings → Widget |